Frequently Asked Questions
Find quick answers about ordering, payment, shipping, tracking, returns, and product information.
How can I check whether an item is available?
Published product pages show the current purchase status. If an option cannot be selected or added to cart, it is not currently available.
How do I track my order?
Open the Order Tracking page and enter the order number and billing email used at checkout. Tracking details may take time to appear after dispatch.
Can I change or cancel an order?
Contact us as soon as possible. We can only change or cancel an order before it enters fulfillment.
Which payment methods can I use?
The secure checkout displays the payment methods currently available for your location and order.
How long does delivery take?
Delivery time depends on destination, shipping method, fulfillment time, and customs processing. See Shipping & Delivery for current guidance.
What should I do if an item arrives damaged?
Contact Luma Auto promptly with the order number and clear photos of the item and packaging so the team can review the issue.
How do returns and refunds work?
Eligible items must meet the conditions on the Refund & Returns Policy page. Contact us before sending any item back.
How can I choose the right product for my vehicle?
Review the dimensions, compatibility notes, options, and product description. Contact us before ordering if compatibility remains unclear.